Frequently Asked Questions
General information
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Typically 9am to 4pm (Monday- Friday), during school holidays. Please check individual Holiday Camp site location pages for full details.
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School-aged, 4-7 years. All children must be toilet trained and comfortable with parent separation. We are unable to organise and provide settling in sessions prior to booked days.
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Yes, that’s very important. Upon completion of your booking confirmation you will receive a copy of our kit list. All children must be dressed appropriately and all items labelled.
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Yes. All children must come with a packed lunch that is suitable to be left outside in their bag until it’s time for lunch. We have a no nuts policy.
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We run showarounds for our nursery but not for holiday camp. If we have scheduled Nursery Open Days (see outdoorowls.com/open-days) planned you’re welcome to join in the family fun and ask the team some questions, however we won’t be able to show you our holiday camp space. You can see on our website and instagram for more insights!
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Once a place is booked it is non refundable. However, we understand sometimes life throws up planning alterations and therefore if you wish to cancel over 2 weeks in advance, you will receive credit to book another day within 12 months. We are unable to credit booking cancellations within 2 weeks for any reason.
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Depending on activities on the day, your child may have a take home to show you. We also ask families to inform us of permission to post pictures/ videos on our social media - so you might get lucky to see your child there. Due to administrative time restraints and focus on ensuring children have great days we are unable to share individual photos/ videos to individual families.
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We are Ofsted Registered and our team is highly experienced in safe outdoor education. We perform daily risk assessments to ensure our environment is ready for fun and we have team members First Aid trained.
Weather and outdoors
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As the Danish saying goes, “there’s no such thing as bad weather, just the wrong clothes”. We’ve teamed up with Didriksons and all our Outdoor Owls are equipped with proper clothing for the outdoors, come rain or shine. When there are high winds and it is stormy we will stay indoors.
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Yes. Outside of the UK in the Nordic countries, this approach to taking children out in nature is common. For many years, nurseries like ours have been running successfully, developing children, teaching them to problem-identify and problem-solve, think creatively and take measured risks in a safe environment.
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In the Winter, they must arrive with thermal or woolen long pants and top, a warm fleece sweater, hat, gloves and thermal waterproof boots. For all weathers we have a Kit list (which we share with our families) to ensure all children are wearing appropriate clothes for the temperature. We recommend Wool as it is unmatched when it comes to providing insulation and keeping you cozy during the colder months! We also make sure our Winter Menu is packed with energy and proteins for our Owls, fuelling them and keeping them warm.
At any time during the winter, we have fires in the Yurts to ensure that all our owls are warm and happy.
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In the summer, light long-sleeved leggings and top, with closed end shoes will be perfect. If it's rainy a couple layers under the waterproofs is ideal and we can always take off or put on more layers if needed.
We will keep water bottles topped up throughout the day and kids are encouraged to drink lots of water at meals and in between! If the weather is very hot we will stay in shady areas and can have some fun playing with water!!
Parents are asked to apply sunscreen at home and we will top up throughout the day ( We provide sun cream unless you have special requirements).
Care
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We have a designated toilet tents and hand washing stations. Your child must be toilet trained.
See full Terms & Conditions here
I have another question…
If you have any other questions please feel free to contact us at holidaycamp@outdoorowls.com. We would love to hear from you too!